Our frontline roles

Our Detention Custody Officers (DCOs) are responsible for providing a safe and supportive environment for people entering the UK to seek asylum during a difficult and often stressful point in their lives.

They are at the forefront of ensuring that their basic needs, such as safety, warmth and food, are met and that the initial process of entering the country is as worry-free as possible. Our DCOs will also ensure they receive the support they need throughout their stay in our residential holding rooms (RHR).

Our Detention Custody Managers (DCMs) will provide people management support to our Detention Custody Officers to enable them to thrive in their role of supporting vulnerable people. They will also manage the day-to-day operations across the site, so everything can run smoothly and individuals in our care are given the support they so desperately need. Our DCMs create an inclusive and supportive environment for our employees and service users; a diverse population from a variety of backgrounds, all with different experiences, faiths, beliefs and cultural values. They manage and develop their team, so they are equipped to prioritise the comfort, respect and decency of those in our care.

Roles within our SMT could include Site Manager, Contract Manager and Deputy Contract Manager. This team leads our onsite operations to ensure we are providing a safe and supportive environment for persons in our care, in line with our contract requirements. Our SMT are at the forefront of ensuring that our services provide a high quality, successful and empathetic approach to processing individuals arriving in the UK. They develop and deliver an operational strategy which accommodates our ever-changing population, leading and developing their teams to deliver our services in way that holds MTC's values at the heart of everything we do.

Our Use of Force Instructors deliver our control and restraint and personal safety training to operational colleagues, which sits closely alongside our conflict management and de-escalation training. Where needed, our teams must be trained to use reasonable force to restrain an individual for their own safety or the safety of others. Our use of force team ensure that all new and existing employees are trained in use of force techniques and able to deploy these practices in a safe and humane way. This is a highly sought after career path for those working in the custody and detention sector and holds a great deal of responsibility and accountability for those deploying the training, and quality assuring operational practices after incidents occur.